{"id":3372,"date":"2022-07-08T20:16:45","date_gmt":"2022-07-08T20:16:45","guid":{"rendered":"https:\/\/blog.bwgamespot.com\/index.php\/2022\/07\/08\/canadas-biggest-telecom-company-is-completely-offline-and-nobody-knows-why\/"},"modified":"2022-07-08T20:16:45","modified_gmt":"2022-07-08T20:16:45","slug":"canadas-biggest-telecom-company-is-completely-offline-and-nobody-knows-why","status":"publish","type":"post","link":"https:\/\/blog.bwgamespot.com\/index.php\/2022\/07\/08\/canadas-biggest-telecom-company-is-completely-offline-and-nobody-knows-why\/","title":{"rendered":"Canada’s biggest telecom company is completely offline and nobody knows why"},"content":{"rendered":"

Rogers Communications, the largest telecommunications company in Canada, has suffered a massive service outage that has knocked out internet access, mobile service, and landlines across the country. The outage has also impacted ATMs and Interac machines, according to a Global News<\/a> report, and some customers have also reported difficulty accessing 911 services.<\/p>\n

Services went offline early on July 8, although Rogers didn’t acknowledge the issue until around 9 am ET, right about the time I started trying to figure out why my internet wasn’t working. Unfortunately, the cause of the problem still has not been revealed: The Rogers website<\/a> says only that it is “experiencing a network outage and are working to restore services as quickly as possible.”<\/p>\n

Bell and Telus, the other major telecom companies in Canada, have both said that their services are not impacted by the Rogers outage. Downdetector.ca, however, currently shows large spikes in outage complaints for both (Bell<\/a>, Telus<\/a>), and my own Bell mobile service, which I initially used in an attempt to contact Rogers support\u2014which is also offline\u2014and then as a Wifi hotspot, has also been unusually slow and inconsistent.<\/p>\n

It may or may not be a cause for heightened concern (although I can’t say it’s lowered my own personal stress level) but the Communications Security Establishment<\/a>, Canada’s national cybersecurity agency, confirmed that it has been in contact with Rogers and “offered assistance,” should it be needed.<\/p>\n

Some Rogers customers are doing their best to handle the outage with good humor:<\/p>\n

\n

the one guy at Rogers working on it like pic.twitter.com\/rjDkjS5WoRJuly 8, 2022<\/a><\/p>\n

<\/div>\n
See more<\/span><\/div>\n<\/div>\n

But there’s considerable anger, too. Canada’s telecommunications market is tightly regulated, and meaningful competition is non-existent<\/a>. Smaller mobile carriers, like Fido, Chatr, and Koodo, are owned by the big companies; there are other internet providers in the country but they service relatively tiny swaths of the population. The loss of Rogers service has had widespread and unpredictable repercussions: Some travelers are unable to access services<\/a> required to allow them back in, Rogers customers cannot reach emergency services<\/a>, and even things like wading pools<\/a> in Toronto are unable to open because service is down.\u00a0<\/p>\n

\n

Can\u2019t buy food at Canada\u2019s largest grocery oligopoly because the banks oligopoly relies on the telecoms oligopoly https:\/\/t.co\/w6D2rVBiaoJuly 8, 2022<\/a><\/p>\n

<\/div>\n
See more<\/span><\/div>\n<\/div>\n

Ironically, the Canadian Radio and Telecommunications Commission, the federal agency charged with regulating telecoms companies, is also out.<\/p>\n

\n

Please note that our phone lines are affected by the Rogers network outage.Our website is still available: https:\/\/t.co\/Sws6CGGQ2mJuly 8, 2022<\/a><\/p>\n

<\/div>\n
See more<\/span><\/div>\n<\/div>\n

Rogers suffered a similar mass outage in April 2021<\/a>, which it eventually said was caused by a software update that didn’t work out quite as planned. That failure was centered largely in Ontario, Canada’s most populous province, and lasted for most of a day; this one is fully nationwide.<\/p>\n

\n
\n

\n<\/p><\/div>\n<\/div>\n

(Image credit: istheservicedowncanada.com)<\/span><\/p>\n

\u00a0The good news is that we have not yet devolved into roving bands of armed cannibals: So far, the feeling seems to be that if it had to happen, at least it happened on a Friday. (Although that feeling isn’t necessarily shared by Bell and Telus customers.) The bad news is that roughly eight hours into our surprise slide back into the dark ages, there’s still no sign of a possible cause or timeline for repair.<\/p>\n

\n

Rogers customers: Happy unplanned long weekend!Bell customers: Get to work, losers.July 8, 2022<\/a><\/p>\n

<\/div>\n
See more<\/span><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

[#item_image]Canada’s biggest telecom company is completely offline and nobody knows why<\/p>\n

Rogers Communications, the largest telecommunications company in Canada, has suffered a massive service outage that has knocked out internet access, mobile service, and landlines across the country. The outage has also impacted ATMs and Interac machines, according to a Global News<\/a> report, and some customers have also reported difficulty accessing 911 services.<\/p>\n

Services went offline early on July 8, although Rogers didn’t acknowledge the issue until around 9 am ET, right about the time I started trying to figure out why my internet wasn’t working. Unfortunately, the cause of the problem still has not been revealed: The Rogers website<\/a> says only that it is “experiencing a network outage and are working to restore services as quickly as possible.”<\/p>\n

Bell and Telus, the other major telecom companies in Canada, have both said that their services are not impacted by the Rogers outage. Downdetector.ca, however, currently shows large spikes in outage complaints for both (Bell<\/a>, Telus<\/a>), and my own Bell mobile service, which I initially used in an attempt to contact Rogers support\u2014which is also offline\u2014and then as a Wifi hotspot, has also been unusually slow and inconsistent.<\/p>\n

It may or may not be a cause for heightened concern (although I can’t say it’s lowered my own personal stress level) but the Communications Security Establishment<\/a>, Canada’s national cybersecurity agency, confirmed that it has been in contact with Rogers and “offered assistance,” should it be needed.<\/p>\n

Some Rogers customers are doing their best to handle the outage with good humor:<\/p>\n

\n

the one guy at Rogers working on it like pic.twitter.com\/rjDkjS5WoRJuly 8, 2022<\/a><\/p>\n

<\/div>\n
See more<\/span><\/div>\n<\/div>\n

But there’s considerable anger, too. Canada’s telecommunications market is tightly regulated, and meaningful competition is non-existent<\/a>. Smaller mobile carriers, like Fido, Chatr, and Koodo, are owned by the big companies; there are other internet providers in the country but they service relatively tiny swaths of the population. The loss of Rogers service has had widespread and unpredictable repercussions: Some travelers are unable to access services<\/a> required to allow them back in, Rogers customers cannot reach emergency services<\/a>, and even things like wading pools<\/a> in Toronto are unable to open because service is down.\u00a0<\/p>\n

\n

Can\u2019t buy food at Canada\u2019s largest grocery oligopoly because the banks oligopoly relies on the telecoms oligopoly https:\/\/t.co\/w6D2rVBiaoJuly 8, 2022<\/a><\/p>\n

<\/div>\n
See more<\/span><\/div>\n<\/div>\n

Ironically, the Canadian Radio and Telecommunications Commission, the federal agency charged with regulating telecoms companies, is also out.<\/p>\n

\n

Please note that our phone lines are affected by the Rogers network outage.Our website is still available: https:\/\/t.co\/Sws6CGGQ2mJuly 8, 2022<\/a><\/p>\n

<\/div>\n
See more<\/span><\/div>\n<\/div>\n

Rogers suffered a similar mass outage in April 2021<\/a>, which it eventually said was caused by a software update that didn’t work out quite as planned. That failure was centered largely in Ontario, Canada’s most populous province, and lasted for most of a day; this one is fully nationwide.<\/p>\n

\n
\n

\n<\/div>\n<\/div>\n

(Image credit: istheservicedowncanada.com)<\/span><\/p>\n

\u00a0The good news is that we have not yet devolved into roving bands of armed cannibals: So far, the feeling seems to be that if it had to happen, at least it happened on a Friday. (Although that feeling isn’t necessarily shared by Bell and Telus customers.) The bad news is that roughly eight hours into our surprise slide back into the dark ages, there’s still no sign of a possible cause or timeline for repair.<\/p>\n

\n

Rogers customers: Happy unplanned long weekend!Bell customers: Get to work, losers.July 8, 2022<\/a><\/p>\n

<\/div>\n
See more<\/span><\/div>\n<\/div>\n

<\/p>\n","protected":false},"author":0,"featured_media":3373,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[20],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.bwgamespot.com\/index.php\/wp-json\/wp\/v2\/posts\/3372"}],"collection":[{"href":"https:\/\/blog.bwgamespot.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.bwgamespot.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.bwgamespot.com\/index.php\/wp-json\/wp\/v2\/comments?post=3372"}],"version-history":[{"count":0,"href":"https:\/\/blog.bwgamespot.com\/index.php\/wp-json\/wp\/v2\/posts\/3372\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.bwgamespot.com\/index.php\/wp-json\/wp\/v2\/media\/3373"}],"wp:attachment":[{"href":"https:\/\/blog.bwgamespot.com\/index.php\/wp-json\/wp\/v2\/media?parent=3372"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.bwgamespot.com\/index.php\/wp-json\/wp\/v2\/categories?post=3372"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.bwgamespot.com\/index.php\/wp-json\/wp\/v2\/tags?post=3372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}